Expecting business to happen in the DMs only works if you believe a bunch of invisible rules should magically apply.
Rules like:
--“This message counts as a professional inquiry.”
--“You’re supposed to see it.”
--“You’re supposed to treat it as urgent.”
--“You’re supposed to prioritize it over actual work.”
--“And if you don’t, I get to call you unprofessional.”
That’s not professionalism.
That’s wishful thinking with a moral tone.
Because here’s the simplest reality: if you never said it was urgent, you don’t get to be mad that it wasn’t treated like it was. If it mattered, it would’ve been communicated like it mattered. With a clear ask, a clear deadline, and a channel built for business.
The DM approach is basically: low effort in, high expectations out.
And when that doesn’t work, the next move is almost always the same: instead of owning the lack of process, people reach for the costume. They start performing standards they never actually built.
“This isn’t the level of communication we expect.”
Translation: I didn’t do the professional part, but I’m going to hold you to it anyway.
That’s the assumption problem. It’s not innocent. It’s a pattern: informality on the front end, judgment on the back end.
And it’s a red flag for one reason: if someone can’t manage something as basic as how to contact a professional, they’re not suddenly going to become organized, fair, emotionally mature, and process-driven once money and deadlines are involved.